SERVICE AREA

Tenax International guarantees complete assistance, thanks to specialized technicians available 24/7, who give our dealers and our customers’ needs top priority. Thanks to a highly experienced network of accurately selected dealers, complete local support is assured to resolve problems rapidly and offer continual, specialized repairs and maintenance.

Tenax International has a worldwide network of consolidated dealers, consisting of expert, sweeping market company providers with highly qualified staff trained in our training centres. Our distribution and assistance network has stationary and mobile workshops, demo machines and warehouses supplied with maintenance and repair spare parts.

Tenax Service System

The Tenax Service System identifies our approach and our continuous endeavour to improve our planning, management and delivery processes, to give a high performance service and ensure reliability and trust for our customers, leaving them to focus on their business. This consolidates the long-term relationship we have established.
With this method we are always ready to act at any time, to provide all the information about the issues encountered in order to solve the problems immediately and ensure an excellent quality Service.

Spare parts

We use only high quality spare parts to maintain the quality and the efficiency of your sweeper. For this reason, our spare parts are genuine, Tenax spare parts. This is the best solution to maintain value, ensure the best delivery time, minimize machine downtime and guarantee maximum safety during operations.
Please contact your nearest Tenax International Service Point for further information about spare parts.

ECONOMIC BENEFITS

  • Our spare parts are designed to fit your sweeper perfectly, and minimize replacement costs and service.
  • Original parts reduce the risk of unplanned downtime for your business.
  • The use of original spare parts ensures the validity of the sweeper guarantee and increases its resale value.

SAFETY

  • Original parts protect your sweeper from hazards.
  • Original parts are tested thoroughly to ensure operational safety.
  • The use of original spare parts ensures each sweeper has the correct piece.

Discover the 12 values of Tenax Service System:

  • Reactivity
    We know that when our customers’ activity comes to a standstill, Reactivity comes in first place. This means making them operational again quickly and efficiently.
  • Exact Match
    We aim to respond to the needs of our customers precisely. The right people, the right skills, the right parts and the right contracts.
  • Accreditation
    Accreditation ensures our assistance activities are in line with Tenax International standards.
  • Kaizen
    By trusting in our philosophy of continuous improvement, a principle of the TIPS system (Tenax International Production System), our customers can be assured that we are always working to improve the quality of our assistance.
  • Real-time information
    Our technicians have online access to all information required for the intervention. In this way, our customers can always count on efficient, high quality service with minimal downtime.
  • Jidoka
    Jidoka means to make problems visible. We take all our customers’ problems seriously and we solve them as quickly and safely as possible.
  • Standardization
    Wherever you are, you can rely on our guaranteed high standard of service and accurate timing.
  • Genchi Genbutsu
    Genchi Genbutsu means “go and see”, so we can clearly understand the situation in the real context and solve every problem.
  • Waste Elimination
    We are always careful to eliminate waste and minimize our impact on the environment.
  • Heijunka
    Heijunka levels the workload and creates a smooth workflow. That’s why we give top priority to planning and scheduling each visit.
  • Poka Yoke
    Poka Yoke is designed to avoid mistakes in a mechanism or process. By constantly improving the quality of spare parts and checking them before shipment, we ensure the correct spare part is delivered.
  • Hoshin
    As we are totally committed to long-term, strategic planning, you can be assured that your needs will be met not only tomorrow, but also in the years to come.

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